Lillian Glass – The Complete Idiot’s Guide to Verbal Self Defense

You’re no idiot, of course. You know it’s unhealthy to obsess about a
waiter’s insulting remarks, and you’re tired of hearing your ‘best
friend’ remind you of your shortcomings. But when it comes to actually
confronting the verbal bullies in your life, you feel like your yellow
streak has turned into stripes. Don’t swallow your pride just yet! ‘The
Complete Idiot’s Guide to Verbal Self-Defense’, by best-selling author
Dr. Lillian Glass, shows you how to take control of the situation.